Preventive measures in line with COVID-19

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Updated June 25th, 2020 at 09:23 AM - These requirements will be updated to reflect the evolving situation and any new official measures.


The easing of measures is welcome news. However, we must continue to cooperate and remain as vigilant as ever to ensure the safety of our residents and employees. Everybody has an important role to play. We understand that the past several weeks have not been easy. Now, there is a glimmer of hope. By working together, we’ll keep moving forward in this battle.

Important! The easing of measures applies to residences that currently have zero diagnosed cases of COVID-19.



Leaving the residence and using a vehicle

Residents are now permitted to take walks outdoors and leave their residence without supervision. They can also use their car to drive to local shops like the grocery store, the SAQ or a pharmacy.

All residents entering and exiting their residence must continue using the main entrance only. When leaving the residence for any purpose (go for a walk, take the car, etc.), all residents must sign out at the reception area.

In addition, Quebec’s public health institute now requires everyone to indicate where they are going when signing out. This will enable the authorities to better track the virus in the event of an outbreak inside the residence.


Visits outside the residence

Residents are now permitted to meet friends or family outside the residence in compliance with social distancing rules. While residents are allowed to see loved ones outside their residence, gatherings (both indoors and outdoors) remain prohibited.


Visits from outside

Visits by family and friends

Good news! Family and friends may now visit residents in their rental units, provided that they comply with the following rules:


  • Visitors are not permitted in common areas, except when entering or exiting the building.
  • Face coverings must be worn while moving around inside the residence.
  • Gatherings must be limited to a maximum of 10 people whether inside or outside your unit. In addition, gatherings should not include individuals from more than 3 separate households.
  • A minimum distance of 2 metres must be maintained between each person.


Visits by family and friends - Signature care units

If no COVID-19 cases are recorded in the Signature care units, family and friends may visit residents in their rental units, provided that they comply with the rules above.


Visits by caregivers

Each request by a caregiver will be evaluated by the residences' management team and the residences' care units team. We invite you to contact the residence for more information on this subject.


Rental visits

Starting May 25, future residents will be able to make an appointment to come and visit a residence, respecting a rigorous security protocol to supervise these visits. Here are the measures that will be applied at all times:

  • Visits to the residence will be by appointment only;
  • The visitor must not have any flu-like symptoms, not be a carrier of Covid-19 or have been in contact with a carrier of Covid-19;
  • The visitor must comply with the following health regulations at all times:
    • Wearing a face cover
    • Hand hygiene (hand disinfection when entering and leaving the residence);
    • Respect for the physical distance of 2 meters at all times.
    • Signing of the register upon receipt;
  • Employees who receive these visitors must at all times respect the security measures.
  • The furniture will be disinfected after each visit.


Hygiene and safety measures

  • In accordance with social distancing rules, everyone must maintain a distance of 2 metres (6 feet) from other people.
  • Everyone is required to wash their hands when entering and leaving a residence.
  • A face covering (face mask) must be worn inside the residence.


Deliveries (medication, groceries, mailed deliveries, etc.)

Because they are considered an essential service, deliveries will be maintained. However, they will proceed under strict protocols for the residents’ full protection. We have now implemented various measures to support residents with online ordering. We also encourage residents to seek the help of loved ones to assist them with their shopping.

Grocery and pharmacy deliverers can deliver packages right to the resident's door.


Effective June 26

Effective next Friday (June 26), the following individuals are authorized to visit residents in their rental unit:

  • Healthcare providers (dentists, dental hygienists, hearing care professionals, etc.)
  • Individuals hired by the resident or the family, regardless of the service offered (hair stylists, housekeeping, etc.).


Measures regarding mandatory isolation (“quarantine”) 

The following measures apply to all employees and residents.

Mandatory isolation (“quarantine”) applies if an individual:

  • Exhibits symptoms of the flu or has been in contact with another individual who exhibits symptoms of the flu.
  • Receives a positive diagnosis for COVID-19.
  • Returns from a hospital stay.
  • Moves into a residence


If you have recently taken a trip/cruise (regardless of destination):

✓ Notify your Director of Care as soon as possible.

✓ Stay isolated as a preventive measure by remaining in your apartment for 14 days (beginning the moment you returned from your trip/cruise). NOTE: If you develop symptoms during mandatory isolation, you are REQUIRED to inform your Director of Care and contact 1-877-644-4545.


Increased surveillance

Mechanisms for monitoring and controlling comings and goings are now being implemented at the residences (inspections, deactivating secondary access points, officers on site, etc.) to ensure compliance with all the measures in place.


Daily operations

  • Opening of dining areas in certain residences following strict protocols and, respecting sanitary rules and physical distance (waiting areas, 2 services, hand washing, no cash exchanged, etc.). For residents who wish to receive their meal at home, we maintain our meal delivery service at the apartment's door.
  • Gradual opening of certain common areas (outdoor gardens, different salons, places of worship), by phases and when the situation allows, always respecting the instructions and following the established disinfection routine.
  • The staff at the residences have had to come up with creative ways to make everyday life more pleasant for residents, including adjusting their activity schedules, distributing materials door-to-door, communicating with residents by phone, organizing activities on balconies, and more.
  • Common areas are routinely disinfected and cleaned.
  • Pharmacy and convenience store locations are considered essential services and remain open. We remind residents that gatherings in these places are also prohibited, and that it is especially important to maintain proper hygiene and social distancing.


We know that you’ve been looking forward to taking advantage of the nice spring weather. However, it’s important to remember that we have to stay vigilant. Even though the situation seems to be improving, we cannot afford to let our guard down yet. We still have a shared duty to ensure compliance with safety measures to make sure no one’s health is at risk.

For any questions, residents should contact a member of their residence’s staff. At any given time, residents can use the emergency bells located in their unit or common areas. A professional will assist them or address their concerns, and their confidentiality will always be protected.


Measures regarding confinement and isolation

Confinement measures apply to the residence itself and not to the residents’ units. Thus, residents are allowed to leave their apartment and circulate in the common areas in compliance with the rules of proper hygiene and social distancing. However, gatherings are still prohibited.

Some residences may be subject to preventive or mandatory isolation measures. In such cases, confinement measures must remain in place and residents must remain in their apartments unless they receive authorization to leave for strictly necessary reasons. This means that walks are prohibited in the interest of protecting all residents’ health.


Reminder:simple steps to avoid spreading the virus

  • Avoid close contact, shaking hands or intimate greetings (kissing, hugging, etc.).
  • Wash your hands with soap and water for at least 20 seconds or use a hand disinfectant that contains at least 60% alcohol if you are unable to wash your hands with soap and water.
  • Refrain from touching your eyes, nose or mouth if you have not washed your hands beforehand.
  • If you cough or sneeze, cover your mouth and nose with a paper tissue. Do not cough or sneeze into your hands. Dispose of all paper tissues in a garbage container (preferably one with a lid).
  • Clean and disinfect surfaces regularly in common areas.
  • Avoid close contact with anyone showing symptoms of respiratory disease.
  • Follow these precautions diligently, particularly if you are travelling or using public transportation of any kind.




Please be advised that Le Groupe Maurice is monitoring the situation very closely and is in constant contact with the public health authorities in order to ensure that best practices are adopted and complied with.


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