Preventive measures in line with COVID-19

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Updated March 30, 2020 at 2:42 PM - These requirements will be updated to reflect the evolving situation and any new official measures.

As announced by Premiere François Legault, Quebec is on "pause" and it is of the utmost importance that you are too. New directives regarding the necessary measures in these circumstances have been issued.

We realize the confinement measures are quite difficult. But if we all respect them, they will also be temporary. Which means we’ll be able to return to our usual lifestyle that much faster and avoid a disaster that could cost the lives of your neighbors and friends – not to mention our employees, the guardian angels who risk their health to be there for you, every single day. Following is a summary of the measures that apply to Le Groupe Maurice and all retirement residences. Note that these are in effect as of now and that it is imperative everyone fully complies.

We are requesting the cooperation of all concerned with a view to ensuring compliance with these new measures, thus maximizing our chances of collectively winning our battle against this virus as soon as possible.



Confinement measures apply to the residence itself and not to the residents’ units. Thus, the residents are allowed to leave their apartment and circulate in the common areas in compliance with the rules of proper hygiene and social distancing. However, gatherings are still prohibited and previously closed areas will remain closed until further notice (currently, only the pharmacy and convenience store are open).



In order to limit the possibly of COVID-19 entering seniors' homes – whose residents are at high risk – the government has declared that only exits regarding to humanitarian purposes or to obtain the care / services required by your state of health will be allowed and must be supervised. We are awaiting specific details regarding this and will communicated them to you in a subsequent notice.

NOTE: Residents who wish to enjoy the outdoors by taking a healthy walk can continue to do, but only if they are accompanied by an employee and respect the rules of social distancing and social gatherings. More information will be provided to you shortly. The management team at the residence is currently working on a program to facilitate and allow these nature walks to happen at their convenience. We will get back to them shortly with more information in this regard. In the interim, we ask for their collaboration and patience and ask them not to go out unaccompanied.



Deliveries are considered an “essential service”, and as such, will be maintained. However, they will proceed under strict protocols for the residents’ full protection. Know that we are in the process of implementing various measures to support residents with their "online" ordering. We also encourage residents to seek the help of loved ones to assist with their shopping.

  • Delivery drivers or residents’ relatives will be limited to the reception area. Their items will be brought to the resident’s unit by one of our employees. Any circulation within the residence by “outsiders” is strictly PROHIBITED.



If residents have recently taken a trip / cruise (regardless of destination):

  • They need to notify their Director of Care as soon as possible.
  • Stay isolated as a preventive measure by remaining in their apartment for 14 days (beginning the moment you returned from your trip / cruise).

NOTE: If residents develop symptoms during this isolation, they MUST notify their Director of Care and contact the Quebec Emergency Line at 1 877 644-4545.



As directed by the Quebec Premier on March 14, 2020, all visits within senior residences are PROHIBITED until further notice, with the exception of external healthcare professionals and their staff and/or substitute caregivers who:

  • Do not exhibit any signs or symptoms of the flu;
  • Have not been on a cruise or have returned from international travel as of March 12, 2020;



The garage doors in all residences are now deactivated. Only exits for urgent medical appointments that cannot be postponed or are necessary for humanitarian purposes will be authorized. Residents must go to reception to complete the exit register.



Measures for monitoring and controlling comings and goings will be deployed shortly.



The pharmacy and convenience store are considered “essential services” and will thus remain open.

We remind residents that gatherings in these places are also prohibited, and that it is especially important to maintain proper hygiene and social distancing.

Be assured that these directions are in opposition to our dearest values and principles. Rest assured, these temporary measures have only been implemented due to the potential hazard the infection presents to the health and safety of our residents, employees and the general population. There is nothing more important to us than this.

For any questions, residents must contact a member of their residence team. At any given time, residents can use the emergency bells in their unit or common areas. A professional will assist them or address their concerns, and their confidentiality will be always be protected.

To ease the sense of isolation, Le Groupe Maurice has put together a special activity kit, available via the THEIA mobile app (download it free today on Apple Store or Google Play).



  • Avoid close contact, shaking hands or intimate greetings (kissing, hugging, etc.).
  • Wash your hands with soap and water for at least 20 seconds or use a hand disinfectant containing at least 60% alcohol if you are unable to wash your hands with soap and water.
  • Refrain from touching your eyes, nose or mouth if you have not washed your hands beforehand.
  • If you cough or sneeze, cover your mouth and nose with a paper tissue (Kleenex); do not cough or sneeze into your hands. Dispose of all paper tissues in a garbage container (preferably one with a lid).
  • Clean and disinfect surfaces regularly in common areas.
  • Avoid close contact with anyone showing symptoms of respiratory disease.
  • Follow these precautions diligently, particularly if you are travelling or using public transportation of any kind.


Please be advised that Le Groupe Maurice is monitoring the situation very closely and is in constant contact with the public health authorities in order to ensure that best practices are adopted and complied with.

For news updates on Le Groupe Maurice’s residences, please follow us on Facebook. 





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