Preventive measures in line with COVID-19

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Updated January 8th, 2021 at 8:56 PM - These requirements will be updated to reflect the evolving situation and any new official measures.


As the holiday season approaches, the government has issued new guidelines applying to private
seniors' residences and those who reside there; from December 17, 2020 to January 11, 2021. This
season, festivities will inevitably be different due to the ongoing consequences of the pandemic.
Despite this, it’s crucial that we continue our individual and collective efforts to stay ahead of the
pandemic, which we have so valiantly fought against this year.



Entries and exits from the residence

Anyone leaving and entering the residence (including employees) must complete a register at the request of the Public Health department for the purposes of traceability in the event of outbreaks.

At the main entrance of the residence, you will therefore see a resident register, an employee register and a visitor register. The reception team will guide you through the essential steps upon arrival and departure.


Access to the residence for people from outside

With the start of the holiday season, we received a new ministerial directive relating to access to residences. Accessing the residence is now only allowed to caregivers. Residents may receive a visit from only one caregiver per 24‐hour period :

  • Each resident must designate a maximum of two caregivers. Only one caregiver per 24-hour period will be allowed to visit.
  • Designated caregivers must make an appointment at main reception to visit with their loved one in order to receive instructions relating to the infection protection measures in place in the residence.

Access to common areas however, remains closed to them.


As a reminder, here is the definition of a caregiver:

"Anyone who, continuously or occasionally, provides support to a member of their entourage who has a temporary or permanent disability and with whom they share an emotional bond, whether family or not. Support is offered on a non-professional basis, and regardless of the age, living environment or nature of the disability of the family member, whether physical, psychological, psychosocial or otherwise. It can take a variety of forms, for example, helping with personal care, emotional support, or coordinating care and services. "

Caregivers visiting the residence must be especially vigilant, show no symptoms of Covid‐19
and follow all instructions in effect.



Health walks and essential outings are permitted, while respecting the measures in force.

Outings for family or friendly gatherings are not allowed.


Single individuals

Single people are free to join another family bubble during the holidays, until January 11th (one bubble only, and always the same bubble).

When returning to the residence, we count on the full cooperation of residents to:

  • Observe a compulsory isolation in the apartment for a period of 7 days. This implies in particular :
    • Delivery of meals to the apartment
    • No participation in activities
    • Delivery of essential goods to the apartment
    • Authorization of outings for essential medical appointments and outdoor walks (avoiding contact with other residents or respecting the physical distance of 2 meters).
  • Watch closely for any symptoms over a 14‐day period.


Main Dining Room

By government decree, we will officially close all dining rooms from January 9th to February 8th. However, the meals will now be delivered to the apartments at no extra charge – providing residents followed the process established by the residence's management team. Note that this applies to residents who have a "meal package" and those who wish to purchase "meal coupons".


Signature Dining Room

The Signature Unit dining rooms will be closed except for residents who require food assistance. Note that, where applicable, the needs assessment and authorizations can only be given by the Nursing Department.



Activities carried out under the application of the bubble concept are suspended until January 11th.

Furthermore, at the request of public health, we are formally closing exercise rooms (gyms) in addition to cancelling activities requiring the sharing of equipment (virtual golf, bowling, billiard rooms, etc.).


Reminder on health mesures

Please note that all non-residents (visitors, suppliers, employees, others) must use the main entrance only, in accordance with public health protocols.

Remember to :

  • Wash your hands when entering
  • Wear a mask when moving about
  • Sign the visitor register
  • Expect a temperature check upon arrival


All visitors must comply with the following rules:

  • Visitors are not permitted in common areas, except when entering or exiting the building.
  • Face coverings must be worn while moving around inside the residence.
  • A minimum distance of 2 metres must be maintained between each person.



Visits by family and friends - Signature care units

For any questions, please contact the care units team of the residence.


Rental visits

Since we want to keep residential visits to a minimum, any rental visit that takes place will need to meet a short-term or urgent need. The rental team at the residence will be able to give you more information. Please note that all rental visits are by appointment only.

Parcel deliveries from outside the residence

As delivery people fall into the Visitors category, all packages delivered to you must be left at the main reception of your residence, including Christmas presents. Our team will contact you to notify you of the reception and ensure delivery to your unit if necessary.


Measures regarding mandatory isolation (“quarantine”) 

Mandatory isolation (“quarantine”) applies if an individual:

  • Exhibits symptoms of the flu or has been in contact with another individual who exhibits symptoms of the flu;
  • Receives a positive diagnosis for COVID-19;
  • Returns from a stay of more than 24 hours in a hospital center;
  • Is back from a trip abroad.


Daily operations

  • Despite the current constraints, our teams are making every effort to keep leisure activities on the calendar.
  • In order to maximize the hygiene of the residence, the frequency of disinfection and cleaning of the common areas of the residences has been increased.

These measures will help us maintain a safe environment for all of our employees and residents. The collaboration of each of us is essential to our success.

For any questions, do not hesitate to contact the main reception of the desired residence.


Reminder: simple steps to avoid spreading the virus

  • No close contact, such as shaking hands or intimate greetings (kissing, hugging, etc.).
  • Wash your hands with soap and water for at least 20 seconds or use a hand disinfectant that contains at least 60% alcohol if you are unable to wash your hands with soap and water.
  • Refrain from touching your eyes, nose or mouth if you have not washed your hands beforehand.
  • If you cough or sneeze, cover your mouth and nose with a paper tissue. Do not cough or sneeze into your hands. Dispose of all paper tissues in a garbage container (preferably one with a lid). When this is not possible, be sure to cough or sneeze into your elbow to reduce the risk of transmission;
  • Clean and disinfect surfaces regularly in common areas, before and after their use;
  • Avoid close contact with anyone showing symptoms of respiratory disease.
  • Wear a face covering when appropriate or necessary, according to public health guidelines;
  • Follow these precautions diligently, particularly if you are travelling or using public transportation of any kind.




Please be advised that Le Groupe Maurice is monitoring the situation very closely and is in constant contact with the public health authorities in order to ensure that best practices are adopted and complied with.


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