A Conversation with Sophie Denis, General Manager of Margo
Recently appointed head of the Margo residence, Sophie Denis personifies the people-first values of Le Groupe Maurice. Having worked in the private seniors’ residences sector for 15 years, her greatest ambition is to leverage her experience for the benefit of residents and employees alike. To learn more about Sophie, we sat down for a conversation where she responded openly and honestly.
Sophie Denis, what made you decide to work with and for older adults?
This has been a long-standing passion of mine. That said, my background didn’t originally steer me toward working in PSRs (Private Seniors’ Residences) – I first studied education and music. But during university, I worked as a kitchen assistant in a senior living residence over the summer, and that’s where it all began. I discovered a closeness, a respect and a depth of connection that deeply moved me.
For me, working in a residence is much more than just a job. It’s a vibrant environment where every day is different. You get involved in everything: human connections, of course, but also management, operations… And most importantly, you become an integral part of people’s lives. You’re there with them, in their home, in their daily routine. And this genuine, constant human interaction is what moves me the most. Talking with older adults is a privilege.
How do you characterize your bond with residents?
It’s a relationship deeply rooted in humanity and mutual respect. The opportunity to enhance their well-being and security is an honour I don’t take lightly. No detail is too small – from daily requests to larger needs, each deserves attention. This role with older adults fills me with gratitude. Our team becomes their touchstone, a reliable constant. They know: we exist for their care, and that awareness matters.
My bond with older individuals has deep roots. Where I’m from in Gaspésie, honouring the elders is fundamental to who we are. I was raised by extraordinarily caring grandparents whose warmth and wisdom shaped me. Working with older adults wasn’t a choice; it was simply coming home!
Which of Le Groupe Maurice’s values resonates with you most?
I’ve always dreamed of being part of Le Groupe Maurice family. It’s an environment where human values truly come first. But to answer your question, kindness touches me the most because our society desperately lacks it. Yet it’s essential, especially when working with older people who often face moments of great vulnerability. In my opinion, kindness is a must in a residence.
Integrity also resonates strongly with me; I remain the same person no matter who I’m speaking with. And collaboration strikes me as equally important. I truly believe that when we move in the same direction with shared purpose, we can achieve remarkable things.
What skills from your past experiences will you bring to Margo?
Over the years, I’ve developed a deep understanding of older people. Being attentive allows me to quickly grasp their needs, often before they voice them. I consider this ability to anticipate as one of my greatest strengths. My past experiences have also made me comfortable overseeing day-to-day operations and ensuring proper follow-through. I’ve been through all kinds of situations, and each day brings new learning opportunities. Today, I am able to handle any challenge with steady composure.
What fuels you in this leadership role?
Watching our community flourish. A resident’s casual remark about enjoying meals, appreciating staff or noticing clean spaces; these ordinary moments prove we’re on track. The daily discipline of excellence is exactly the kind of meaningful challenge I love. I also cherish how this role lets me ensure everyone – residents and staff alike – feels valued. That’s the beauty of management: it’s alive, it’s boundless, it’s forever unfolding.
Sophie, what strengths do people recognize in you?
I’m often described as calm, composed and dependable. What you might call “quiet strength.” Even in emergencies, I keep a cool head. Being present and approachable matters to me; people know I’m someone they can trust. My interpersonal skills are central to who I am. I take time to truly listen. I’m approachable yet thorough, and committed to doing things right. What matters to me is giving the best of myself to the residents and to my team.
What legacy do you hope to create here as General Manager?
A foundation of trust through visible leadership. You’ll find me in dining rooms, not offices – listening to staff, chatting with residents. True management happens in the common areas. When people see me engaged, I want them to think: “She’s all in.”
I also love joining in activities. At our anniversary gala, I visited every single table – all 300 guests! Many residents said it felt like I’d always been here. That warmed my heart. I even danced the Continental that night. Who knows? Maybe I’ll get to sing for them soon.
What message would you like to share with Margo’s residents?
This: I want them to know I’ll devote myself completely to their well-being and security. Every day, I’ll draw on all my experience to make Margo a wonderful place to live. They can count on me!
Before we wrap up, let’s lighten the mood. Sophie, what’s your most-used expression?
“That’s perfect!” – though sometimes it’s not perfect at all. (laughs) I also often say “Well, would you look at that!” because I’m easily amazed.
Who’s your dream coffee date?
Sylvester Stallone, hands down. I’ve been fascinated by him since childhood. The messages in his Rocky films are simple yet powerful. They’re all about strength, courage and resilience. I find him quite inspiring.
Where does your soul find calm?
Where the St. Lawrence meets the Atlantic. Gaspé’s shores will always be my heart’s harbour.
What’s your favourite sport?
I absolutely love hiking in the woods. For me, it’s a chance to unplug and recharge. It’s my true passion. I also like swimming. You can solve so many problems underwater! (laughs)
And your favourite cuisine?
I’m particularly fond of Mediterranean food and seafood. To me, cooking is an act of giving.
What guides you every day?
Gratitude. I’m thankful for what I have – my family, my partner, my friends, my work… I’ve never taken anything for granted.
Thank you for sharing your time and insights with us, Sophie Denis. The entire Le Groupe Maurice team wishes you a beautiful adventure at Margo.