Interview with Marcel Ababei, General Manager of Les Verrières du Golf
Since November, Marcel Ababei has been serving as General Manager of the Les Verrières du Golf residence in Saint-Laurent. This warm-hearted intellectual impressed us with the breadth of his interests, revealed over the course of this interview. We hope you enjoy it.
Marcel Ababei, could you tell us about your career path?
When I arrived in Quebec 23 years ago, I began working in property maintenance. I quickly discovered a stimulating field that allowed me to grow into property management roles. Later on, an opportunity arose to take on the leadership of a retirement residence. This allowed me to get to know residents and to develop a deep connection with older adults. After a brief return to property management, I realized just how truly at home I felt in a retirement residence. Today, I am back in this setting and celebrating my fifteenth year in the field.
What motivated you to choose Le Groupe Maurice?
I was deeply drawn to Le Groupe Maurice’s reputation for service excellence and for the respectful way it cares for seniors. Its values – kindness, collaboration, leadership, integrity and conviction – along with its overall philosophy, really speak to me. After just a few weeks, it’s clear to me that these values are truly embodied both at Les Verrières du Golf and at the Group’s head office. The phrase “To age is to live” also holds special meaning for me. I often say that working in a residence allows you to glimpse a part of your own future.
Which elements of your experience do you feel will benefit the residence the most?
My technical background enables me to fully understand the building itself – its equipment and infrastructure. This sturdy foundation frees me to focus on the essentials: people. Over the years, I’ve also gained a strong understanding of the residents and their expectations. I know what’s important to them and how to create a positive experience for residents, staff and visitors alike. People may forget our words, but they never forget how we made them feel.
What do you find most motivating about the role of General Manager?
I like being able to see the impact of my work nearly right away. Above all, I’m motivated by the opportunity to help improve people’s lives. It gives me the feeling that my work has value and truly serves a deeper purpose.
What would you say are your key qualities?
First and foremost, respect. Where I come from in Romania, it was customary to address our parents, grandparents and even neighbours formally, as a sign of consideration. Then there is empathy: I’m able to step into other people’s shoes and view situations from their perspective. Lastly, simplicity. I see myself as an open, straightforward person. I like finding solutions, and I truly believe that a smile can often solve half of a challenging situation.
Which Le Groupe Maurice value speaks to you most?
It’s conviction. To me, acting with conviction means making choices you are confident are the right ones. Conviction gives us the drive and motivation we need to reach the goals we aim for.
What do you find most fulfilling about working with older adults?
I think older adults are a tremendous source of wisdom. Occasionally, I consult them about various issues, and they often provide valuable advice. On a personal level, I want to help eliminate the sense of uselessness that many experience as they grow older and showcase their worth. When a person feels understood, they open up, and the relationship evolves to a deeper level. I also believe in embracing the people around us in all their individuality, without judgment.
As general manager, what kind of atmosphere do you want to create at the residence?
I would like the residents at Les Verrières du Golf to feel happy, safe and comfortable. My mission is therefore to create a friendly, warm living environment where everything is done to provide an unforgettable experience for both residents and their families alike.
What message would you like to convey to the residents?
I want them to know that they are already important to me, even before I know each of them personally, and that I am here for them.
Let’s continue with a series of more personal questions. Marcel Ababei, what does a perfect day off look like?
Spending the entire day outdoors with my family. I enjoy hiking, cycling, kayaking… I like doing these activities in nature because they energize me.
If you could share a meal with any famous person, who would it be?
With my background in psychology, I would choose to have dinner with Swiss psychiatrist Carl Gustav Jung. He took psychoanalysis further by delving into archetypes, synchronicity and dream interpretation. Meeting Mick Jagger would also be on my list.
As a child, what career did you dream of pursuing?
I wanted to be a painter. I have a particular admiration for the Impressionists. Sadly, I must admit that I’m not very talented (laughs)!
What personal challenge would you like to accomplish?
I hope to write a book, specifically a love novel, since these stories are eternal and resonate with everyone.
Which quote inspires you on a daily basis?
“Train your mind to see something good in everything.” It’s a saying by Abraham Lincoln.
What drives you to get out of bed each morning?
The curiosity to see what each new day has in store for me.
Thank you, Marcel Ababei, for this lovely conversation, and welcome to Le Groupe Maurice! We wish you much happiness in your new role.